One day practical workshop to help you and your team get to grips with “Service Waste”

Do you know the reasons why your customers contact you, and have you quantified how much of your budget is spent handling contacts that shouldn’t be necessary for the customer to make? With the typical UK contact centre spending over £1 million per year handling “service waste”, are your operations leaders equipped with the skills and knowledge they need to identify, quantify and tackle the service waste in your business?

In just one day, our Understanding Service Waste course will help you and your leadership team understand the different types of service waste, how to spot it, how to measure it and then how to address it. With a mixture of presentations, discussions and practical exercises that bring the voice of your actual customers into the classroom, attendees will come away with practical skills that can deliver an immediate impact on business performance.

For more information, complete the form below to access the course brochure