Effective Service begins with Effective Leadership

Our two-day Effective Service Leadership course gives you and your team the skills and insight you need to tackle service waste and deliver more Effective service.

100% of previous attendees "strongly recommend" this training to their colleagues

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100% of previous attendees "strongly recommend" this training to their colleagues 〰️

Our two day Effective Service Leadership programme has been designed to give you the skills and knowledge you need to begin your service transformation journey. It’s a mix of classroom training, interactive exercises, and practical hands-on experience “in the work” that delivers tangible outcomes - delivered by trainers with real life experience of delivering Effective Service in UK and international organisations.

The training is provided by us, on-site at your premises, and we recommend groups of 10-15 delegates.

The course is suitable for anybody in a service or transformation leadership role, from Team Leaders to Customer Service Directors.

“The workshop was professionally run, well paced, insightful and thought provoking. My colleagues and I left the session with a renewed level of excitement, with many of the ideas still at the forefront of our thinking some months later.”

Head of Business Transformation, CEGA Group

“Very enjoyable with hugely relevant material that will be very useful on my leadership journey.”

Team Leader, Motor Insurers Bureau

“This course builds capability in leaders and teams to make improvements and simplify their business, starting first and foremost with delivering great service for customers”

Head of Service Delivery, General Motors

“We have made this training mandatory for our leaders across the business - it’s a non-negotiable”

Group CEO, Aviva