Customer Service Consulting I Training | Solutions

Our Services

Our clients see strategic value in improved service delivery in their customer-facing operations. This includes digital, contact centre, back office and supply-chain services.

For some, this is about creating or maintaining competitive advantage, for others it’s ensuring regulatory compliance or fulfilling their social or public charter obligations. For many it’s a combination of drivers to find a way to deliver better services at lower cost.

All of our Consulting, Training and Solutions services are grounded in the same core belief, experience and delivery methods:

If you understand your customers purpose when they contact your business and ensure your services are designed around that insight, you’ll deliver highly effective experiences at lower cost.

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Effective Service Operations and Operating Model Design

Consulting solutions with a people centric, data led and analytical approach that gets to the heart of operational challenges, identifies root causes of issues, and underpins the creation of a roadmap for sustainable change.


Effective Process Mapping, Redesign & Automation

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Rapid process discovery, modelling and simulation insights. New value created through our pioneering Service Economics Digital Twin service.

We provide professional and managed services from BA on-demand to Business Analysis as a Service. 

Effective CX Technology

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Business & IT Consulting Services across the whole CX IT lifecycle, from procurement and delivery to in-life support. Delivering major Opex savings quickly.

Professional Services support to bolster your in-house team with industry experts on major projects and programmes. 

Effective Service Leadership Development

Two women sitting at a table in an office, discussing while using a laptop and taking notes. One is wearing a blue shirt, the other a dark blazer, with a brick wall in the background.

We can support you in developing your leadership team with the skills they need to succeed in today’s fast moving operational environment.