Customer Service Consulting I Training | Solutions
Our Services
Our clients see strategic value in improved service delivery in their customer-facing operations. This includes digital, contact centre, back office and supply-chain services.
For some, this is about creating or maintaining competitive advantage, for others it’s ensuring regulatory compliance or fulfilling their social or public charter obligations. For many it’s a combination of drivers to find a way to deliver better services at lower cost.
All of our Consulting, Training and Solutions services are grounded in the same core belief, experience and delivery methods:
If you understand your customers purpose when they contact your business and ensure your services are designed around that insight, you’ll deliver highly effective experiences at lower cost.
Effective Service Operations and Operating Model Design
Consulting solutions with a people centric, data led and analytical approach that gets to the heart of operational challenges, identifies root causes of issues, and underpins the creation of a roadmap for sustainable change.
Effective Process Mapping, Redesign & Automation
Rapid process discovery, modelling and simulation insights. New value created through our pioneering Service Economics Digital Twin service.
We provide professional and managed services from BA on-demand to Business Analysis as a Service.
Effective CX Technology
Business & IT Consulting Services across the whole CX IT lifecycle, from procurement and delivery to in-life support. Delivering major Opex savings quickly.
Professional Services support to bolster your in-house team with industry experts on major projects and programmes.
Effective Service Leadership Development
We can support you in developing your leadership team with the skills they need to succeed in today’s fast moving operational environment.